DaaS Terms and Conditions
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Roamit DaaS Terms & Conditions version 1 – effective October 2023
1. DaaS Overview
1.1 In addition to the option of purchasing equipment, some of the hardware in the Roamit portfolio (including Robustel routers / TPLink routers / Grandstream ATAs / Grandstream ISDN-TAs) is available to order on a ‘DaaS’ (Device as a Service) rental model.
1.2 The equipment remains the property of Roamit until it is returned to Roamit.
1.3 DaaS is available over multiple minimum contract periods.
2. Faulty hardware
2.1 Faulty DaaS hardware will be replaced by Roamit on an ‘Advanced Replacement’ basis.
2.2 All hardware returns must be authorised via Roamit Support. Please raise a support case with Roamit Support – info@roamit.co.uk – to try and troubleshoot the issue remotely. Support will then authorise a replacement and return.
2.3 In the event the device being replaced is a router, please remove the SIM card from the existing device and insert it into the new device.
2.4 The customer will be responsible for the cost of returning the original device.
2.5 It is the customer’s responsibility to ensure that the packaging used for returns protects the item from any damage during transit. The Customer must also have tracking on the postage to ensure safe delivery.
2.6 Roamit will review the returned device within 5 working days of receipt; if fully functional undamaged (fair wear and tear is ok), with all original accessories and in the original box there are no additional charges. If not fully functional / damaged / has missing accessories, the Partner will be invoiced as per the following principles:
2.6.1 Minor damage (e.g. insignificant scratches) and not fully functional: no charge
2.6.2 Minor damage (e.g. insignificant scratches) but in a fully functional condition so that it can be used as a DaaS replacement device: no charge.
2.6.3 Significant damage (e.g. dents / large scratches) meaning the unit cannot be used as a DaaS replacement device but in a fully functional condition: invoice raised for 50% of the full purchase price of a replacement device (the price for the device on the Roamit price list).
2.6.4 Significant damage and not in a fully functional condition: invoice raised for 100% of the full purchase price of a replacement device (the price for the device on the Roamit price list).
2.7 Roamit reserve the right to supply a fully-functional, refurbished device when providing an Advanced Replacement
3. Upgrades
3.1 Equipment taken on a DaaS model can be upgraded at any point to a more expensive model in the Roamit portfolio, if such a model exists in the Roamit portfolio.
3.2 The upgrade is achieved placing a new DaaS order via your Roamit account manager or emailing through to info@roamit.co.uk with;
3.2.1 Details of the device being returned (this can be the serial number or the ICCID of the SIM that is being used in the router).
3.2.2 The device model you would like to upgrade to.
3.3 The original equipment must be returned to Roamit with either a printout of the mail to Roamit referencing the upgrade or with a note that includes the Roamit ticket reference number from that email.
3.4 The device must be returned to:
MIM Systems,
Dunston Innovation Centre,
Dunston Road,
Chesterfield,
Derbyshire,
S41 8NG
3.5 It is the customer’s responsibility to ensure that the packaging used for returns protects the item from any damage during transit. The Customer must also have tracking on the postage to ensure safe delivery.
3.6 Roamit will review the returned device within 5 working days of the return at which point the original contract will be terminated with no penalty if the original device is fully functional, undamaged (fair wear and tear is ok), with all original accessories and in the original box. If not fully functional / damaged / has missing accessories the Partner will be invoiced as per the following principles:
3.6.1 Minor damage (e.g. insignificant scratches) but in a fully functional condition that can be used for future DaaS orders: no charge.
3.6.2 Significant damage (e.g. dents / large scratches) meaning the unit cannot be used for future DaaS orders but in a fully functional condition: invoice raised for 50% of the full purchase price of a replacement device (the price for the device on the Roamit price list).
3.6.3 Significant damage and not in a fully functional condition: invoice raised for 100% of the full purchase price of a replacement device (the price for the device on the Roamit price list).
3.7 If the equipment being upgraded is a Roamit 4G/5G router the customer should remove the SIM card from the original device and insert it into the upgraded device.
3.8 The minimum contract term of the upgraded device can be a different term to that of the original order. For the avoidance of doubt, the new upgraded contract is not linked to the original contract and the end-date of the new contract is not linked to the original end date.
4. End of minimum contract period
4.1 At the end of the minimum contract rental period there are two options: To continue to rent the device or Return it to Roamit with 30 days notice.
4.2 All benefits of DaaS will continue as long as the original DaaS contract is in place.
4.3 When returning the device, notice must be served by mailing info@roamit.co.uk with the device serial number and your intention of returning the device and ending the agreement you will then be given a return reference number. The return reference given by Roamit should be added to the box on a piece of paper when returning the device.
4.4 The device must be returned to:
MIM Systems,
Dunston Innovation Centre,
Dunston Road,
Chesterfield,
Derbyshire,
S41 8NG
4.5 It is the customer’s responsibility to ensure that the packaging used for returns protects the item from any damage during transit. The customer must also have tracking on the postage to ensure safe delivery.
4.6 The contract end date is when the device is received by Roamit.
4.7 Roamit will review the returned device within 5 working days of receipt; if fully functional undamaged (fair wear and tear is ok), with all original accessories and in the original box there are no additional charges. If not fully functional / damaged / has missing accessories, the Partner will be invoiced as per the following principles:
4.7.1 Minor damage (e.g. insignificant scratches) but in a fully-functional condition that can be used for future DaaS orders: no charge.
4.7.2 Significant damage (e.g. dents / large scratches) meaning the unit cannot be used for future DaaS orders but in a fully functional condition: invoice raised for 25% of the full purchase price of a replacement device (the price for the device on the Roamit price list).
4.7.3 Significant damage and not in a fully functional condition: invoice raised for 50% of the full purchase price of a replacement device (the price for the device on the Roamit price list).
4.8 If there are any Roamit services linked to the Roamit DaaS hardware (e.g. SIM card / SIP service) which are also no longer required, it is the customers responsibility to cease these as per the standard method for doing so.